Effective date: June 2025

EzApexSolutions.com (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website and services.

By accessing EzApexSolutions.com, you agree to the terms of this policy.

1. Data We Collect

We may collect and process the following personal data:

  • Identification information: name, surname
  • Contact information: email address, phone number
  • Payment information: data processed via Stripe or PayPal
  • Technical information: IP address, browser type, device, operating system
  • Usage data: page visits, session duration, clicks, referring URLs
  • Marketing preferences: data related to email engagement (via Brevo)

2. How We Collect It

We collect your data through:

  • Our contact forms
  • Newsletter subscriptions
  • Orders via our checkout pages
  • Cookies and tracking scripts (Google Analytics, Meta Pixel, Hotjar)
  • Our chat system and embedded third-party tools

Some data is collected automatically when you browse the site.

3. Purpose of Data Collection

We use your personal data for:

  • Responding to your inquiries
  • Providing and managing services
  • Processing payments securely via Stripe and PayPal
  • Improving our website and services
  • Sending newsletters or marketing emails via Brevo
  • Analyzing traffic and behavior to improve user experience
  • Retargeting and advertising
  • Legal compliance and fraud prevention

4. Legal Basis (EU Users)

According to the GDPR, we rely on the following legal grounds:

  • Consent: when you submit a form or subscribe to our newsletter
  • Contractual necessity: when processing payments or fulfilling services
  • Legitimate interest: for analytics, marketing, and site improvement
  • Legal obligation: in case of fraud or disputes

5. Data Retention

We retain your data for as long as necessary to fulfill the purposes described above, and indefinitely unless you request deletion. You may ask us at any time to:

  • Access the data we hold about you
  • Correct or delete your personal information
  • Opt out of marketing communications

Requests can be sent via our contact form or directly to:
📧 Hicham@EzApexSolutions.com

6. Cookies and Tracking Technologies

We use cookies and similar technologies (pixels, tags, analytics tools) to:

  • Understand how you use our site
  • Track conversions and performance
  • Improve navigation and user experience
  • Serve personalized ads across platforms (e.g. Meta Ads)

You can manage your cookie preferences via your browser settings or decline non-essential cookies upon first visit (where applicable).

7. Data Sharing and Disclosure

We do not sell your personal data.
However, your data may be shared with:

  • Payment processors: Stripe, PayPal
  • Analytics providers: Google Analytics, Hotjar
  • Marketing platforms: Brevo, Meta Pixel
  • Third-party plugins integrated into the website
  • Legal authorities, when required by law

We ensure all third-party providers respect your data rights and apply sufficient protection in line with GDPR and CCPA standards.

8. Data Security

We take all reasonable steps to secure your data, including:

  • SSL encryption across the website
  • Secure authentication to backend systems
  • Encrypted processing of payment details (Stripe/PayPal — we don’t store your credit card info)
  • Access restriction to authorized personnel only

However, no method of transmission over the Internet is 100% secure. By using our services, you acknowledge this risk.

9. Your Rights (GDPR & CCPA)

You have the right to:

  • Access your personal data
  • Rectify inaccurate or outdated information
  • Delete your data (“right to be forgotten”)
  • Object to certain processing (e.g. marketing)
  • Request data portability (in a machine-readable format)
  • Withdraw consent at any time (e.g. unsubscribe from emails)

All requests should be submitted via the contact form or directly to:
📧 Hicham@EzApexSolutions.com

We will respond within 30 days.

10. International Data Transfers

Although our servers are hosted within the EU (LWS), some of our third-party service providers may process data outside the EU, particularly in the United States or Asia.

We ensure all partners comply with GDPR via:

  • Standard Contractual Clauses (SCCs)
  • Data processing agreements
  • Strong technical safeguards

11. Children’s Privacy

Our website and services are not intended for individuals under the age of 16.
We do not knowingly collect personal information from children. If we learn that we have unintentionally collected data from a minor without parental consent, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy at any time to reflect changes in:

  • Our services or features
  • Applicable laws or regulations
  • Data processing technologies or partners

When we make significant updates, we will notify users via a banner, email, or dedicated notice on the website.
We encourage you to review this policy periodically.

Last update: June 2025

13. Contact Us

For any question, concern, or request related to your personal data, you can contact:

EZ APEX SOLUTIONS LIMITED
📧 Email: Hicham@EzApexSolutions.com
🌍 Website: https://EzApexSolutions.com

We are committed to responding to all data protection requests within 30 days, in full compliance with applicable regulations.